Make sure that the application is updated to the latest version 2.0.66. The version is visible on the application's home screen. If it is not updated, end the current session, unload all reports from the queue and reinstall the application
Go to Device settings > Location > Wi-Fi and Bluetooth scanning > Make sure that «Wi-Fi scanning» and «Bluetooth scanning» are enabled (if available)
Go to Device settings > Location > Google location accuracy > Make sure that «Improve location accuracy» is enabled (if available)
Go to Device settings > Wi-Fi. Make sure that Wi-Fi is turned on. It is not necessary to connect to Wi-Fi
Go to Device settings > Bluetooth. Make sure Bluetooth is enabled. It is not necessary to connect to Bluetooth
Go to the Device settings > Apps > App Management > Find EasyMerch > Permissions > Location > select «Allow in any mode» (if there is no such option, select «Allow only while using the app»)
Go to the Device settings > Apps > App management > Find EasyMerch > Permissions > Make sure that «Pause app activity if unused» is turned off (if available)
Go to the Device settings > Apps > App management > Find EasyMerch > Battery Usage > Make sure that «Allow foreground activity» and «Allow background activity» are enabled (if available)
Go to the Device settings > Apps > App management > Find EasyMerch > Data usage > Make sure that «Disable mobile data» and «Disable Wi-Fi» are turned off (if available)
Go to Device settings > Battery > Power saving mode > Make sure that «Power saving mode» and «Turn on at the specified battery level» are turned off (if available)