Clearing the cache

The EasyMerch app stores a special type of data — cache. Sometimes you may need to clear it, for example, at the request of support

You can clear the cache directly in the app. Before doing this, make sure that the queue is empty and all reports have been sent, otherwise they may be lost. To check the queue, on the main page of the app, click «تقاير قيد التحميل»

Once you've verified that the queue is empty, on the main page, click the four bars in the lower left corner to open «القائمة»

Find the «الأعدادات» and click on it

Scroll down and click on «مسح بيانات الذاكرة المؤقتة» if you need to clear pending reports, sequences, training and recognizer

In the window that opens, select the reason why you needed to clear the cache. If the support service asks you to delete the data cache, select the «Other» option. Write a comment, if desired, this is not necessary. Click on «مسح بيانات الذاكرة المؤقتة»

In the pop-up window «Attention! By clearing Cache Data, you are confirming the deletion of data for all unfinished reports, Sets of Reports, CV recognition results, and Self-learning for all accounts. Do you want to continue?» click «OK» to continue clearing the data cache, or «Cancel» if you have changed your mind about clearing the data cache

The app will automatically restart. Wait for the status at the top «Status: تم تحديث البيانات, يمكن بداية العمل»

If you need to free up space on your device, tap «الأعدادات» and scroll down. Click «مسح ملفات الذاكرة المؤقتة»

In the pop-up window «جارى حذف الملفات المؤقتة» click «OK» to start cleaning files

The data deletion process will begin. Then the app will return to «الأعدادات»

If you need to clear scene recognition in unsent reports, click «الأعدادات» and scroll down. Click «مسح أداة التعرف»

In the pop-up window «تم المسح» click «OK» to confirm clearing the recognizer data

After clearing the data, the app will return to «الأعدادات»

If your server has offline recognition, you may need to update your recognition models. To do this, click «الأعدادات», make sure «Offline image recognition» is enabled, and scroll down.

To clear the models, click «Clear IR models»

In the pop-up window «تم المسح» , click «OK» to confirm clearing the model data

The app will automatically restart. Wait for the status at the top «Status: تم تحديث البيانات, يمكن بداية العمل»